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For Field Services

Work order logged. Quote out. Engineer scheduled. Paid.

The problem

Your CAFM holds the record. Your team still does the heavy lifting.

Based on 600+ hours of shadowing facilities management teams.

More volume, more people

Back office headcount grows in line with contract volume – there is no other way to absorb the work.

More pressure, more errors

High-volume, high-pressure environments burn people out. The higher the workload, the more mistakes slip through.

The root cause is systemic

95% of the work is manual, repetitive, and fully automatable – yet still done manually.

See it work

One job, from request to reporting.

How TYTEN runs a reactive job end to end. Illustrative screens and data.

01 / 08

Request

A request arrives by voice, email or WhatsApp. TYTEN reads it the way a helpdesk would.

Any channel, one request
Voice
Voice agent answers
“The lights are out on the whole third floor.”
Email
Third floor lights out, please attend today To the helpdesk inbox, 08:40
WhatsApp
Lights out on the whole third floor, can someone come today?
Read, understood and logged as one job
02 / 08

Logged

The job is created in your CAFM. Nobody keys it.

New job in your CAFMJob created
Customer
Property management client
Site
Residential block, floor 3
Category
Electrical
Priority
High
Response
Quote within 8 hours
Source
Phone call
03 / 08

Quoted

The quote is built from your rates, sent, and approved with a PO number.

Quote drafted from your rates Sent for approvalApproved with PO number
Attend site, isolate and find the fault, 3 hrs£204.00
Supply and fit 32A RCBO£58.00
Replace damaged sockets, allowance for 2£37.00
Test and issue minor works certificate£45.00
Total including VAT£412.80
04 / 08

Scheduled

The best-matched engineer is ranked, booked and confirmed with the client.

10 eligible, rankedSKILLS · CAPACITY · ROUTING · SENIORITY
Priya DesaiBest matchEmployed electrician, L4 95%
Northgate Electrical ServicesApproved subcontractor 92%
Tom AshworthEmployed electrician, L3 90%
Callum ReidEmployed electrician, L4 88%
Booked: Priya Desai, Friday 12:15 to 15:45
Visit confirmed with the client by email
05 / 08

Compliance

RAMS, permits to work and certificates are drafted, checked and filed.

Compliance for the visit
RAMS drafted and sent to the client
Permit to work issued
Engineer certificates and insurance checked
Completion certificate filed to the job

Client replied: RAMS received, read and understood.

06 / 08

Completed

The engineer closes the job from a phone with rough notes. TYTEN writes the full report.

Complete job
Job notes
done, board tested, rcbo replaced
further works: leak on cold feed, board chart needs redoing
left site 15:45
Arrived 12:15 · Left 15:45 · Labour 3:00
Submit report
Report sent to office
Service reportWritten by TYTEN
Floor 3 board, RCD trippingJob 10482 · Residential block, floor 3 · Electrical
FoundRCD tripping on the floor 3 board. Failed RCBO on the lighting circuit.
Work carried outReplaced the failed RCBO. All circuits tested. Supply restored.
Parts usedRCBO, 1 off
Time on site12:15 to 15:45, labour 3:00
Further works flaggedLeak on the cold feed. Board chart needs redoing. Both recorded for quoting.
Client signed off
07 / 08

Invoiced

The invoice is checked against the quote, and extra work is flagged.

Invoice, checked against the quoteSent · due in 14 days
Approved quote, including VAT£412.80
Invoice, including VAT£390.60

£22.20 below the quote. Only 1 of the 2 allowed sockets was needed.

2 further items flagged for quoting
08 / 08

Reporting

Dashboards and reports update on their own as the job closes.

Reporting, liveUpdated just now
Internal dashboardUpdated 15:46
Client reportUpdated 15:46
Supplier reportUpdated 15:46
Job 10482 added to all three reports
Results

What live Field Services clients see

Live in production since Nov 2025: 480k+ work orders processed, 6,000+ suppliers coordinated.

Jobs move faster

5xincrease of helpdesk throughput
9 in 10new requests become jobs with no manual keying
2 in 3job sheets filed automatically

Revenue stops leaking

2.2xmore remedial work flagged for quoting
48xfaster from certificate to remedial job
23%more billable work found in a single month-end check
What TYTEN does

TYTEN Heroes serving you 24/7, from first call to final payment.

Start with one area. Add the rest when you’re ready.

  • Request intake

    Automated by TYTEN
    • Answers calls, emails and WhatsApp
    • Logs every request as a job
    • Keeps the client portal up to date

  • Quoting

    Automated by TYTEN
    • Builds the quote from your rates
    • Sends it and processes the reply
    • Chases until it is approved

  • Dynamic scheduling

    Automated by TYTEN
    • Ranks and books the right engineer
    • Picks the right subcontractor
    • Confirms every visit with the client
    • Plans your PPMs

  • Compliance

    Automated by TYTEN
    • Drafts RAMS and permits to work
    • Checks supplier insurance and certificates
    • Chases anything about to expire

  • Closing the job

    Automated by TYTEN
    • Chases job sheets
    • Reads, checks and files them
    • Spots remedial work to quote
    • Advises engineers on site

  • Accounting

    Automated by TYTEN
    • Checks supplier bills against quotes
    • Raises and chases sales invoices
    • Reconciles what has been paid

  • Procurement and bidding

    Automated by TYTEN
    • Manages tenders and bids
    • Runs procurement for you

  • Reporting

    Automated by TYTEN
    • Builds your internal dashboards
    • Writes client reports
    • Writes supplier reports
Supported systems

Plugs into the tools you already use.

No new logins for your team, contractors or clients.

CAFM & field service

Accounting

Procurement & P2P

  • Access Procure Wizard Future
  • & more

Mailbox & comms

  • Outlook Live
  • Gmail Live
  • WhatsApp Live
  • & more

Compliance & standards

  • SFG20 task codes
  • RAMS & method statements
  • SSIP accreditation
  • Employers’ & public liability
  • EICR
  • LOLER
  • Gas Safe
  • F-Gas
  • & more
Beyond the systems

TYTEN reads the paperwork UK FM actually runs on.

  1. PPM assets matched to certificates by their SFG20 task code.
  2. Subcontractor RAMS, SSIP accreditations and insurance tracked to expiry.
  3. Statutory certificates read, checked and filed back against the work order.

Our own security controls are aligned to ISO 27001, with certification and a SOC 2 examination underway, detailed in the Trust Center.

No new interfaces

Everything flows through your existing mailboxes and CAFM. No new portals for your team or contractors.

System-agnostic

TYTEN adapts to your stack. Integration is client-driven, not the other way around.

Platform names are trademarks of their respective owners. TYTEN is independent and is not affiliated with, endorsed by, sponsored by, or certified by the listed platform providers unless expressly stated. Integrations depend on customer permissions, configuration, and available access methods.

Protection

You stay in control.

UK GDPR · Aligned with ISO 27001 and SOC 2 · Each client’s data kept private and separate · No AI training by default.

  • Works inside your systems

    API, email, CSV or portal. No new interfaces for your team, contractors or clients.

  • Review mode first

    Your team approves every action until you are happy to let it run.

  • Safety-critical goes to a person

    Anything safety-critical, such as life-safety and emergency jobs, goes to a person, every time.

  • Every decision is logged

    Every decision is logged with its reasoning.

After you say yes

Your first 60 days

  1. Days 1 to 7

    We shadow your team

    We write down how you do the work today. No charge.

  2. Weeks 2 to 4

    We build and test

    We connect to your CAFM, mailbox and accounting system and test on your real jobs. No charge.

  3. About day 30

    First area goes live

    It starts in review mode, so your team approves every action. Billing starts.

  4. Days 31 to 60

    You decide what is next

    We review the results on your numbers, then add the next area or stay where you are.

At day 60, add another area or carry on as you are. 30 days’ notice, no long-term contract.

How we start

Start with one area. Pay per job.

  • Start with one area

    Each area works on its own. Prove the value, then add more when you are ready.

  • Pay per job

    Per job, by area, billed monthly. No annual lock-in. We notify you at 80% of your volume tier.

  • No charge during onboarding

    We shadow and standardise your process first. Billing starts once an area is live and delivering value.

  • Live in four weeks

    Four weeks for the first area. 30 days’ notice to exit, no long-term contract.

Logged, quoted, scheduled, paid.
TYTEN up your back office.

Book a demo