Field notes from inside FM.
Customer stories, system comparisons, build-vs-buy analyses, and cost models — written by the team running the back office for UK facilities management companies.
When technology becomes human: Penguin FM and TYTEN.
An industry first. A service desk redesigned not to replace people, but to set them free. How Penguin FM and TYTEN built the UK's first truly AI-enhanced FM helpdesk. As featured in Network6 Magazine, May 2026 issue.
"We'll just use Claude Code." What that actually costs.
Every FM IT director in 2026 has fielded the board email. The honest answer, from a team that runs on Claude Code every day — what it solves, and the eight line items it does not.
Offshore the helpdesk, or hire an AI workforce?
South Africa, Malaysia, or AI. The slide-deck saving is roughly 50%. The actual three-year saving, after the line items procurement leaves off the spreadsheet, looks very different.
Are you an FM company, or a software company?
Every quarter a board paper crosses an FM CEO's desk arguing the back-office should be built in-house. Here is what is missing from that paper.
CAFM landscape: who's actually shipping AI in 2026
Side-by-side feature comparison across Infraspeak, SimPRO, JobLogic, FieldServio, and an AI-native back-office stack.
Why your AP team is your client-retention team
A walk through the chain that turns a five-day bill-processing delay into a renewal at risk, and the change in posture when the chain is automated.
A field guide to integration economics in FM
Why every CAFM integration is a 2 to 4 dev-month commitment, every year, forever. And what that means for the build-vs-buy decision.
See it run on your stack.
30-minute demo. First session maps your workflows against TYTEN.
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