Field notes from inside FM.
Customer stories, system comparisons, build-vs-buy analyses, and cost models — written by the team running the back office for UK facilities management companies.
When Technology Becomes Human: how Penguin FM and TYTEN built the UK's first truly AI-enhanced FM helpdesk.
Twelve months in, a sceptic became one of automation's strongest advocates. Helpdesk capacity rose 40% in 90 days. Bills processing got 20× faster. And the team finally had time to pick up the phone.
Offshore the helpdesk, or hire an AI workforce?
South Africa, Malaysia, or AI. The slide-deck saving is roughly 50%. The actual three-year saving, after the line items procurement leaves off the spreadsheet, looks very different.
Are you an FM company, or a software company?
Every quarter a board paper crosses an FM CEO's desk arguing the back-office should be built in-house. Here is what is missing from that paper.
CAFM landscape: who's actually shipping AI in 2026
Side-by-side feature comparison across Infraspeak, SimPRO, JobLogic, FieldServio, and an AI-native back-office stack.
Why your AP team is your client-retention team
A walk through the chain that turns a five-day bill-processing delay into a renewal at risk, and the change in posture when the chain is automated.
A field guide to integration economics in FM
Why every CAFM integration is a 2 to 4 dev-month commitment, every year, forever. And what that means for the build-vs-buy decision.
See it run on your stack.
30-minute demo. First session maps your workflows against TYTEN.
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