Field notes from inside FM.
Customer stories, system comparisons, build-versus-buy analyses and cost models, written by the team running the back office for UK facilities management companies.
Everyone announced AI in FM in 2026. Ours was already at work.
Adopters borrow the words. Imitators borrow ours. Tell them apart by the terms.
Five tests
for anyone selling FM an AI workforce.
Recent writing.
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When technology becomes human: a service desk redesigned to set people free.
+40% helpdesk capacity, 90-day ramp
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“We’ll just use Claude Code.” What that actually costs.
What it solves, and the eight line items it does not.
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Offshore the helpdesk, or hire an AI workforce?
The quote on your desk shows a 70% saving. The real three-year saving is closer to a third of that.
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Are you an FM company, or a software company?
What is missing from the board paper arguing the back office should be built in-house.
What we are writing next.
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Coming next
CAFM landscape: who’s actually shipping AI in 2026
A side-by-side feature comparison across the CAFM field and an AI-native back-office stack.
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Coming next
Why your AP team is your client-retention team
How a five-day bill-processing delay becomes a renewal at risk, and what changes when the chain is automated.
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Coming next
A field guide to integration economics in FM
Why every CAFM integration is a 2 to 4 dev-month commitment, every year, and what that means for build versus buy.
See it run
on your stack.
30-minute demo. First session maps your workflows against TYTEN.
Book a demo