AI Voice Agent

The voice on your FM helpdesk line

Your helpdesk phone does not stop ringing. Engineers calling to confirm attendance, tenants reporting faults, contractors asking about purchase orders. Every call needs a person, and every person on the phone is a person not closing work orders.

TYTEN's voice agent answers the line, understands what the caller needs, and acts on it in your systems.

What it does

One worker in the TYTEN AI workforce, on the phone all day.

Answers and triages

Callers describe an issue in their own words. The agent identifies the site, the asset and the urgency, and raises the work order in your CAFM while the caller is still on the line.

Chases by phone

When an email chase goes unanswered, the agent calls the contractor, asks for the report or the booking date, and records the answer against the work order.

Confirms attendance

Engineers can call to confirm they are on site or to rearrange. The schedule updates without anyone at your end touching it.

Keeps the record

Every call is transcribed, summarised and attached to the work order. Nothing lives in someone's memory of a phone conversation.

What it replaces

The line that rings out at 17:31, the voicemail nobody plays back until Monday, and the callback that never happened.

Done by handRun by TYTEN
Out of hoursVoicemail, an answering service reading a script, or a mobile in someone's pocket.Answers every call, day or night, and raises the work order there and then.
EmergenciesJudged by whoever picks up, with no consistent triage.Genuine emergencies escalated at once; anything needing a person handed straight to your team.
Call notesTyped up later from memory, if at all.Location, fault, urgency and contact captured during the call and written to the CAFM.
EvidenceA phone bill proves a call happened, not what was agreed.Every call recorded and logged against the work order.
24/7
Line answered
65,745
Work orders served
4 weeks
Typical go-live
Aggregate across UK FM clients, November 2025 to July 2026.

How it fits the platform

The voice agent is one worker in the TYTEN AI workforce. It reads from the same work orders, contractor records and compliance data as the email and document agents, so a promise made on the phone is checked against what actually arrives. See how it runs alongside hotel PPM, subcontractor networks and specialist FM.

Voice agent FAQ

The agent introduces itself clearly and hands over to your team whenever the caller asks or the call needs human judgment.
The agent answers around the clock. Urgent issues follow your escalation rules; routine ones are logged for the morning.
It takes over a standard phone number. There is no hardware and no change to your existing switchboard beyond forwarding.
It says so, takes a message, and routes the call to your team. It does not guess on safety-critical calls.

Hear it answer your line

30-minute demo. We map your call volume and your CAFM against the voice agent and the rest of the TYTEN modules, and tell you what would land first.

Book a Demo