PPM Chasing

PPM chasing that never lets a certificate slip

A CAFM reminder tells your team a service is due. It does not email the contractor, read their reply, rebook the visit twice, or chase the certificate for three weeks after the engineer leaves. People do that. All day.

TYTEN's PPM coordinator does the chasing itself: books, follows up, collects the paperwork and reads it.

What it does

One worker in the TYTEN AI workforce, on this job all day. For hotels specifically, see hotel PPM software.

Books every visit

As each service falls due, the contractor is contacted with your site conditions attached, and followed up until a date is agreed.

Chases until booked

No reply is not an outcome. The coordinator follows up, rebooks around cancellations and escalates only when a contractor stops responding.

Collects and reads the certificate

After the visit, the service report or certificate is chased in, then read for compliance. The engineer's verdict is preserved exactly.

Flags the remedials

Anything the report flags as failed or requiring work is raised for action, so findings never sit unread in a PDF.

What it replaces

A CAFM reminder is a note to a person. Everything after the reminder is manual, and that is where compliance slips.

Done by handRun by TYTEN
BookingA coordinator emails contractors and waits, then chases the silent ones.Requests go out on schedule with your site conditions attached, and replies are read as they arrive.
RebookingCancellations unravel the month and are rescheduled by hand.Rebooked automatically, with escalation only when a contractor stops responding.
CertificatesChased after someone notices they are missing, often at audit.Chased until they arrive, then read and confirmed compliant.
FailuresFound when a person opens the PDF, if they open it.Remedial actions raised the moment a failure is found.
100%
Certificates read on arrival
Zero
Manual chasing
4 weeks
Typical go-live
Running planned maintenance across UK FM and hotel portfolios.

How it fits the platform

The PPM coordinator is one worker in the TYTEN AI workforce, sharing data with the reactive helpdesk, document tracking and the voice agent. See it running hotel portfolios on the hospitality page.

PPM chasing FAQ

The admin around planned preventive maintenance: booking contractors for due services, following up replies, collecting the certificate afterwards and checking it. It is where most PPM programmes leak time and compliance.
A reminder tells a person to do the work. TYTEN does the work: the emails, the follow-ups, the rebooking and the certificate collection happen without your team in the loop.
The AI reads every one on arrival and records the compliance outcome. The engineer's verdict on the certificate is authoritative and preserved exactly.
The coordinator escalates to your team with the full chase history, so you step in with context, not from scratch.

Put your PPM programme on autopilot

30-minute demo. We map your asset list and contractor panel against the PPM coordinator and show you the first month's chase plan.

Book a Demo