Reactive Helpdesk
The AI helpdesk that runs reactive jobs end to end
Something breaks, someone emails or calls, and a coordinator spends the next week keeping that job moving: raising it, dispatching it, chasing attendance, begging for the job sheet. Multiply by every job, every day.
TYTEN's AI helpdesk operator does the whole loop itself: it ran the UK's first AI-run FM helpdesk in production.
What it does
One worker in the TYTEN AI workforce, on this job all day.
Reads and raises
Requests arrive by email or phone in plain English. The operator identifies the site, the fault and the urgency, and raises the work order in your CAFM.
Dispatches the right contractor
The job goes to the right supplier with the right documents attached, and the booking is confirmed without your team touching it.
Chases to completion
Attendance, quotes and job sheets are chased until they arrive. Silence gets escalated, not forgotten.
Closes with evidence
The job sheet is read and checked before the work order closes. Completion means proven, not assumed.
How it fits the platform
The helpdesk operator is one worker in the TYTEN AI workforce. It shares work orders, contractor records and compliance data with PPM chasing, document tracking, accounting and the voice agent. See it in context for subcontractor networks.
AI helpdesk FAQ
It takes the routine loop: raising, dispatching, chasing, closing. Your team keeps decisions, exceptions and anything the AI is not sure about. In production this has meant more capacity from the same team, not fewer people.
Urgency is assessed at intake and urgent jobs follow your escalation rules immediately, around the clock.
Yes. It reads from and writes back to your existing CAFM. Your team keeps their current system and contractors keep using plain email.
Nothing. They reply to normal emails in their own words. The AI reads whatever format arrives.
See a reactive job run itself
30-minute demo. Bring a real work order and we will show you what the AI helpdesk operator would have done with it.
Book a Demo