Reactive Helpdesk

The AI helpdesk that runs reactive jobs end to end

Something breaks, someone emails or calls, and a coordinator spends the next week keeping that job moving: raising it, dispatching it, chasing attendance, begging for the job sheet. Multiply by every job, every day.

TYTEN's AI helpdesk operator does the whole loop itself: it ran the UK's first AI-run FM helpdesk in production.

What it does

One worker in the TYTEN AI workforce, on this job all day.

Reads and raises

Requests arrive by email or phone in plain English. The operator identifies the site, the fault and the urgency, and raises the work order in your CAFM.

Dispatches the right contractor

The job goes to the right supplier with the right documents attached, and the booking is confirmed without your team touching it.

Chases to completion

Attendance, quotes and job sheets are chased until they arrive. Silence gets escalated, not forgotten.

Closes with evidence

The job sheet is read and checked before the work order closes. Completion means proven, not assumed.

What it replaces

The reactive loop is where FM back offices lose the most time, because every step waits on a person reading something.

Done by handRun by TYTEN
IntakeRequests read in order of who shouts loudest; duplicates raised twice.Every request becomes a structured work order on arrival, with repeat chasers surfaced.
DispatchWork goes to whoever answers the phone first.The best-matched compliant supplier is assigned and booked; non-compliant suppliers never make the list.
ChasingJob sheets pursued when someone remembers, or when the client asks.Chased by email and phone until they land, with a record of who delivers and who does not.
ClosureJobs closed on trust, evidence filed unread.Closed against the evidence, with remedial findings raised automatically.
+40%
Helpdesk capacity
5x
Work order volume handled
100%
Of backlog cleared
Penguin FM, a subcontractor network of around 250 suppliers, after the first three modules.
"TYTEN handled the admin, so we could focus on growth."
Penguin FM

How it fits the platform

The helpdesk operator is one worker in the TYTEN AI workforce. It shares work orders, contractor records and compliance data with PPM chasing, document tracking, accounting and the voice agent. See it in context for subcontractor networks.

AI helpdesk FAQ

It takes the routine loop: raising, dispatching, chasing, closing. Your team keeps decisions, exceptions and anything the AI is not sure about. In production this has meant more capacity from the same team, not fewer people.
Urgency is assessed at intake and urgent jobs follow your escalation rules immediately, around the clock.
Yes. It reads from and writes back to your existing CAFM. Your team keeps their current system and contractors keep using plain email.
Nothing. They reply to normal emails in their own words. The AI reads whatever format arrives.

See a reactive job run itself

30-minute demo. Bring a real work order and we will show you what the AI helpdesk operator would have done with it.

Book a Demo