Comparison
TYTEN vs a generic AI chatbot
General AI assistants are genuinely useful, and your team probably already uses one. But answering a question and running a back office are different products. Here is where the line sits.
Side by side
| Generic chatbot | TYTEN | |
|---|---|---|
| What it does | Answers when asked. The work still has to be done by a person. | Does the work: books, chases, checks, files, and writes back to your systems. |
| Knows your operation | Knows the public internet. | Grounded in your work orders, contractors, sites, documents and history. |
| Acts in your systems | No hands: cannot touch the CAFM, mailbox or accounts. | Reads and writes across CAFM, mailboxes, phone line, accounts and client portals. |
| Runs unprompted | Waits for a prompt. | Watches deadlines and inboxes; chases and escalates on its own schedule. |
| Audit trail | A chat window. | Every action logged against the work order, evidenceable at audit. |
| FM documents | Generic reading. | Built for job sheets, RAMS packs, certificates and supplier bills. |
They are complements, not rivals
Keep the chatbot for drafting and questions. The back-office loop, where the cost actually sits, needs a worker with hands in your systems, guardrails, and a record of everything it did. That is a different product category: an AI workforce.
Common questions
Teams try. The hard part is not the AI conversation, it is the reliability layer: reading messy real-world documents, acting safely in live systems, escalating correctly and proving what happened. That is the product.
The workforce runs in the background. Your team mostly meets it in the results: booked visits, closed work orders, checked bills, and escalations that arrive with full context.
Your CAFM (12 integrations including Infraspeak, Simpro and BigChange), mailboxes, a phone line, accounting packages (Xero, Sage, QuickBooks) and client portals.
See the difference on a real job
30-minute demo. Bring a real work order and watch it run end to end, with the audit trail to prove it.
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