For Specialist FM Providers

Specialist FM

For single-discipline providers in compliance, security, water hygiene, fire safety, and cleaning. Engineers submit reports in plain text. AI cleans them up, generates client-branded certs, flags compliance gaps, and pushes to client portals. The cert work runs itself.

Live with specialist compliance and water-hygiene firms.

"Engineers write up what they did the way they would tell us over the phone. By the time they leave site, the cert is in the client's portal and the next visit is in their diary."
Operations director · UK water-hygiene specialist
100%
Certs auto-formatted from engineer reports
Zero
Manual cert assembly required
Live
Compliance status visible per client
4 weeks
Typical go-live
Live across UK specialist FM since 2026.

How it works

Your scheduled visit comes due. The engineer attends and writes up what they did in plain English. The system turns that into a client-ready compliance cert, flags any gaps, and pushes it to the client portal. Repeat across every site and contract.

00
Schedule
Audit scheduled
Visits are queued from each contract, the engineer is assigned and invited, and a site brief with previous remedials is attached for them.
01
Attend
Engineer attends site
The engineer arrives with everything pre-loaded and captures readings, photos and notes on site, even with no signal.
02
Clean up
AI formats the report
Plain-text engineer notes become a properly structured, client-ready submission, polished and complete.
03
Cert
Compliance cert generated
A client-branded cert is produced, anything out of spec raises remedial work automatically, and the full audit trail is captured.
04
Notify
Client portal updated
The cert lands in the client portal and reaches the right contacts, the compliance view updates live, and the next visit schedules itself.

A client example

Annual L8 water-hygiene risk assessment for an asset manager with 30 sites in central London.

"Engineers write up what they did the way they would tell us over the phone. By the time they leave site, the cert is in the client's portal and the next visit is in their diary."
Operations director · UK water-hygiene specialist
01

Visit scheduled, engineer briefed

The visit is queued, the engineer matched and invited, and a full site brief is attached for them.

02

Engineer attends site

The engineer arrives with the asset list ready and previous remedials front and centre, and works through the visit on site.

03

Report submitted, AI formats it

The engineer sends a plain-text write-up, and it becomes the client's branded compliance cert, complete and ready to issue.

04

Out-of-spec values flagged

Anything outside the safe range is caught automatically and a remedial job is raised to put it right.

05

Cert pushed to client portal

The cert lands in the client's portal and the right contact is told it is ready, with remedials raised and the next visit booked.

Sits inside your stack and your clients'

You serve dozens of property clients, each with their own compliance portal, branded cert template, and audit cadence. TYTEN turns engineer reports into client-branded certs and uploads them, plus the supporting audit trail, to each client's portal automatically.

Accounting
Mailbox & Comms
Outlook Live Gmail Live WhatsApp Live Voice (PSTN / VoIP) Live & more
Client Portals
SharePoint Live Riskwise Live Ostara Live Pegasus Live Concept Evolution Live Email drop Live & more

No new interfaces

Your team works in your CAFM. Your contractors email and call as they always have. Your clients keep using their portal. TYTEN never asks anyone to log in to a new system.

Pushed to client portals automatically

Job sheets, certs, audit reports, RAMS packs, PTW forms. Each goes to the right client’s nominated portal in their template, with a full upload audit trail.

System-agnostic

If your client uses a portal we don’t list, we add it. Integration is client-driven. New connectors are usually live within two weeks of contract.

Modules

Modular. Pick the modules you need. Each one runs independently or as part of the suite. Most specialist FM clients start with PPM Services and Document Tracking, then add Voice and Accounting.

PPM Services
Live
Your whole planned-visit programme runs itself, with a clear monthly compliance picture across every client.
AI Report Processing
Live
Plain-English engineer notes become polished, client-branded compliance certs, ready to issue.
Document Tracking
Live
Every cert, RAMS pack and supporting record tracked and kept current, with gaps flagged before they become a problem.
Client Portal Push
Live
Certs and audit reports land in each client's nominated portal automatically, in their own template.
AI Voice Agent
Live
Calls answered and made for you, from engineer follow-ups to client confirmations, so the phones never tie up your team.
Accounting
Live
Supplier bills checked before they are paid, invoices raised at the right margin for each contract, and unpaid invoices chased for you.
Management
Live
A live, at-a-glance view of compliance, productivity, coverage and open remedials, per client.
Recall Alert
Live
If a report flags a serious safety issue, the client and the right person on your side hear about it straight away.
Engineer Mobile App
Future
Engineers arrive with the asset register ready and capture everything on site, even offline, syncing the moment they reconnect.

Most clients start with two or three modules in parallel. Each one runs independently. Pricing is per active module per month, with a 4-week go-live for the first module and faster onboarding for each one after.

What’s included

Each module ships with the patterns your sector relies on. No bolt-ons. No setup tax.

No template wrangling

Every client gets the cert in their own template, branded as their compliance partner. Per-client styling without per-client back office.

Faster turnaround

Cert in the client portal within minutes of leaving site. No backlog. No 'we'll get the cert across next week.'

Compliance gaps caught

Readings checked against discipline thresholds (water temps, sound levels, fire-door clearances). Out-of-spec values raise remedial WOs automatically.

Audit-trail by default

Every action logged. Every reading timestamped. Every cert traceable to the engineer, the visit, and the underlying photos.

Engineer time on tools

Engineers spend their time on site, not in admin. The mobile app captures what's needed; AI takes it from there.

Per-discipline configuration

Water hygiene, fire safety, electrical, security, cleaning. Each discipline has its own thresholds, templates, and engineer workflows.

Outcomes

What changes when the cert work runs itself.

100%
Certs auto-formatted
Every engineer report turned into a client-branded cert without manual assembly.
Zero
Manual cert assembly
No more copy-paste from previous month's template into this month's cert.
Live
Compliance status
Client portal and your dashboard updated the moment the cert is generated.

Take the certs, job sheets, and audit reports off your plate

30-minute demo. We map your discipline, your client templates, and your engineer flow against TYTEN modules and tell you what would land first.

Book a Demo