For Specialist FM Providers

Specialist FM

For single-discipline providers in compliance, security, water hygiene, fire safety, and cleaning. Engineers submit reports in plain text. AI cleans them up, generates client-branded certs, flags compliance gaps, and pushes to client portals. The cert work runs itself.

Live with specialist compliance and water-hygiene firms.

"Engineers write up what they did the way they would tell us over the phone. By the time they leave site, the cert is in the client's portal and the next visit is in their diary."
Operations director · UK water-hygiene specialist
100%
Certs auto-formatted from engineer reports
Zero
Manual cert assembly required
Live
Compliance status visible per client
4 weeks
Typical go-live
Live across UK specialist FM since 2026.

How it works

Your scheduled visit comes due. The engineer attends and writes up what they did in plain English. The system turns that into a client-ready compliance cert, flags any gaps, and pushes it to the client portal. Repeat across every site and contract.

00
Schedule
Audit scheduled
Recurring visits queued from each contract. Engineer assigned, calendar invite sent, site brief auto-attached with previous remedials.
01
Attend
Engineer attends site
Mobile app pre-populated with the asset register. Engineer captures readings, photos, swabs, condition notes. Offline capable.
02
Clean up
AI formats the report
Plain-text engineer notes turned into a properly-structured client submission. Language tightened, units checked, photos placed.
03
Cert
Compliance cert generated
Client-branded PDF assembled. Out-of-spec values raise remedial work orders automatically. Audit trail captured end-to-end.
04
Notify
Client portal updated
Cert pushed to the client portal and emailed to nominated contacts. Compliance dashboard updated live. Next visit auto-scheduled.

A client example

Annual L8 water-hygiene risk assessment for an asset manager with 30 sites in central London.

"Engineers write up what they did the way they would tell us over the phone. By the time they leave site, the cert is in the client's portal and the next visit is in their diary."
Operations director · UK water-hygiene specialist
01

Visit scheduled, engineer briefed

Visit queued, engineer matched, calendar invite sent. Site brief auto-attached: previous remedials, asset list, access notes, client preferences.

02

Engineer attends site

Asset list pre-populated in the mobile app. Previous remedials at the top. Engineer works through tank temps, TMV outlets, swab results.

03

Report submitted, AI formats it

Engineer emails plain-text report. AI assembles it into the client's branded L8 cert: temperatures table, photos placed, swab results, asset register update.

04

Out-of-spec values flagged

A cold-water tank at 22.4°C exceeds the 20°C limit. Auto-generated remedial WO: 'Investigate and resolve elevated cold-water tank temperature.'

05

Cert pushed to client portal

PDF uploaded to the client's document portal. Email sent to the nominated compliance contact: cert ready, remedials raised, next visit booked.

Sits inside your stack and your clients'

You serve dozens of property clients, each with their own compliance portal, branded cert template, and audit cadence. TYTEN turns engineer reports into client-branded certs and uploads them, plus the supporting audit trail, to each client's portal automatically.

Accounting
Xero Live Sage Future Quickbooks Future & more
Mailbox & Comms
Outlook Live Gmail Live WhatsApp Live Voice (PSTN / VoIP) Live & more
Client Portals
SharePoint Live Riskwise Live Ostara Live Pegasus Live Concept Evolution Live Email drop Live & more

No new interfaces

Your team works in your CAFM. Your contractors email and call as they always have. Your clients keep using their portal. TYTEN never asks anyone to log in to a new system.

Pushed to client portals automatically

Job sheets, certs, audit reports, RAMS packs, PTW forms. Each goes to the right client’s nominated portal in their template, with a full upload audit trail.

System-agnostic

If your client uses a portal we don’t list, we add it. Integration is client-driven. New connectors are usually live within two weeks of contract.

Modules

Modular. Pick the modules you need. Each one runs independently or as part of the suite. Most specialist FM clients start with PPM Services and Document Tracking, then add Voice and Accounting.

PPM Services
Live
Recurring schedules, engineer dispatch, document chasing, monthly compliance audit reports.
AI Report Processing
Live
Free-text engineer notes turned into client-branded compliance certs, formatted to spec.
Document Tracking
Live
PTW, RAMS, insurance certs, swab results, asset photos. AI extraction, expiry monitoring, gap flagging.
Client Portal Push
Live
Certs and audit reports uploaded to SharePoint, Riskwise, Ostara, Pegasus, and per-client document hubs.
AI Voice Agent
Live
Inbound and outbound calls. Engineer follow-ups, client compliance contact confirmations, helpdesk pickup.
Accounting
Live
7-check supplier-bill validation. Sales invoicing with auto-margin per client contract. Aged debt chasing.
Management
Live
Live dashboards: per-client compliance status, engineer productivity, visit coverage, open remedials.
Recall Alert
Live
If an engineer's report flags a serious safety issue, a priority alert goes to the client and your account manager within minutes.
Engineer Mobile App
Future
Pre-populated asset register, photo capture, offline-capable. Auto-syncs on reconnection.

Most clients start with two or three modules in parallel. Each one runs independently. Pricing is per active module per month, with a 4-week go-live for the first module and faster onboarding for each one after.

What’s included

Each module ships with the patterns your sector relies on. No bolt-ons. No setup tax.

No template wrangling

Every client gets the cert in their own template, branded as their compliance partner. Per-client styling without per-client back office.

Faster turnaround

Cert in the client portal within minutes of leaving site. No backlog. No 'we'll get the cert across next week.'

Compliance gaps caught

Readings checked against discipline thresholds (water temps, sound levels, fire-door clearances). Out-of-spec values raise remedial WOs automatically.

Audit-trail by default

Every action logged. Every reading timestamped. Every cert traceable to the engineer, the visit, and the underlying photos.

Engineer time on tools

Engineers spend their time on site, not in admin. The mobile app captures what's needed; AI takes it from there.

Per-discipline configuration

Water hygiene, fire safety, electrical, security, cleaning. Each discipline has its own thresholds, templates, and engineer workflows.

Outcomes

What changes when the cert work runs itself.

100%
Certs auto-formatted
Every engineer report turned into a client-branded cert without manual assembly.
Zero
Manual cert assembly
No more copy-paste from previous month's template into this month's cert.
Live
Compliance status
Client portal and your dashboard updated the moment the cert is generated.

Take the certs, job sheets, and audit reports off your plate

30-minute demo. We map your discipline, your client templates, and your engineer flow against TYTEN modules and tell you what would land first.

Book a Demo