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The AI back office for facilities management

TYTEN up your jobs.

Field Services

From request to sales invoice, in the shortest time.

Go to Field Services
Total FM

Your helpdesk, tightened. Nothing slips through.

Go to Total FM
In-House FM

TYTEN takes over FM admin, you have peace of mind.

Go to In-House FM
See it work

Watch one job go from request to invoice.

One real job, start to finish. Client details removed.

01 / 08

Request

A request arrives by voice, email or WhatsApp. TYTEN reads it the way a helpdesk would.

Any channel, one request
Voice
Voice agent answers
“The lights are out on the whole third floor.”
Email
Third floor lights out, please attend today To the helpdesk inbox, 08:40
WhatsApp
Lights out on the whole third floor, can someone come today?
Read, understood and logged as one job
02 / 08

Logged

The job is created in your CAFM. Nobody keys it.

New job in your CAFMJob created
Customer
Property management client
Site
Residential block, floor 3
Category
Electrical
Priority
High
Response
Quote within 8 hours
Source
Phone call
03 / 08

Quoted

The quote is built from your rates, sent, and approved with a PO number.

Quote drafted from your rates Sent for approvalApproved with PO number
Attend site, isolate and find the fault, 3 hrs£204.00
Supply and fit 32A RCBO£58.00
Replace damaged sockets, allowance for 2£37.00
Test and issue minor works certificate£45.00
Total including VAT£412.80
04 / 08

Scheduled

The best-matched engineer is ranked, booked and confirmed with the client.

10 eligible, rankedSKILLS · CAPACITY · ROUTING · SENIORITY
Priya Desai Best matchEmployed electrician, L4 95%
Northgate Electrical ServicesApproved subcontractor 92%
Tom AshworthEmployed electrician, L3 90%
Callum ReidEmployed electrician, L4 88%
Booked: Priya Desai, Friday 12:15 to 15:45
Visit confirmed with the client by email
05 / 08

Compliance

RAMS, permits to work and certificates are drafted, checked and filed.

Compliance for the visit
RAMS drafted and sent to the client
Permit to work issued
Engineer certificates and insurance checked
Completion certificate filed to the job
Client replied: RAMS received, read and understood.
06 / 08

Completed

The engineer closes the job from a phone with rough notes. TYTEN writes the full report.

Complete job
Job notes
done, board tested, rcbo replaced
further works: leak on cold feed, board chart needs redoing
left site 15:45
Arrived 12:15 · Left 15:45 · Labour 3:00
Submit report
Report sent to office
Service reportWritten by TYTEN
Floor 3 board, RCD trippingJob 10482 · Residential block, floor 3 · Electrical
FoundRCD tripping on the floor 3 board. Failed RCBO on the lighting circuit.
Work carried outReplaced the failed RCBO. All circuits tested. Supply restored.
Parts usedRCBO, 1 off
Time on site12:15 to 15:45, labour 3:00
Further works flaggedLeak on the cold feed. Board chart needs redoing. Both recorded for quoting.
Client signed off
07 / 08

Invoiced

The invoice is checked against the quote, and extra work is flagged.

Invoice, checked against the quoteSent · due in 14 days
Approved quote, including VAT£412.80
Invoice, including VAT£390.60
£22.20 below the quote. Only 1 of the 2 allowed sockets was needed.
2 further items flagged for quoting
08 / 08

Reporting

Dashboards and reports update on their own as the job closes.

Reporting, liveUpdated just now
Internal dashboardUpdated 15:46
Client reportUpdated 15:46
Supplier reportUpdated 15:46
Job 10482 added to all three reports
What TYTEN does

TYTEN Heroes serving you 24/7, from first call to final payment.

Start with one area. Add the rest when you’re ready.

  • 01

    Request intake

    Automated by TYTEN
    • Answers calls, emails and WhatsApp
    • Logs every request as a job
    • Keeps the client portal up to date
  • 02

    Quoting

    Automated by TYTEN
    • Builds the quote from your rates
    • Sends it and processes the reply
    • Chases until it is approved
  • 03

    Dynamic scheduling

    Automated by TYTEN
    • Ranks and books the right engineer
    • Picks the right subcontractor
    • Confirms every visit with the client
    • Plans your PPMs
  • 04

    Compliance

    Automated by TYTEN
    • Drafts RAMS and permits to work
    • Checks supplier insurance and certificates
    • Chases anything about to expire
  • 05

    Closing the job

    Automated by TYTEN
    • Chases job sheets
    • Reads, checks and files them
    • Spots remedial work to quote
    • Advises engineers on site
  • 06

    Accounting

    Automated by TYTEN
    • Checks supplier bills against quotes
    • Raises and chases sales invoices
    • Reconciles what has been paid
  • 07

    Procurement and bidding

    Automated by TYTEN
    • Manages tenders and bids
    • Runs procurement for you
  • 08

    Reporting

    Automated by TYTEN
    • Builds your internal dashboards
    • Writes client reports
    • Writes supplier reports
Results

Measured on live FM work.

Tighter jobs

97%of jobs raised the same day the request arrives

Tighter helpdesk

5xincrease of helpdesk throughput

Tighter payments

48xfaster from certificate to remedial job

Live in production since Nov 2025

500k+work orders processed

6,000+suppliers coordinated

In their words

We haven’t had to increase headcount by the numbers we would have needed to without TYTEN. Because of the efficiencies, the systems and the processes, it’s allowed us to take on the extra volume of work.

Mike RobinsonOwner and Director at Penguin Facilities Management
Supported systems

Plugs into the tools you already use.

No new logins for your team, contractors or clients.

CAFM & field service

Accounting

Procurement & P2P

  • Access Procure Wizard Future
  • & more

Mailbox & comms

  • Outlook Live
  • Gmail Live
  • WhatsApp Live
  • & more

Compliance & standards

  • SFG20 task codes
  • RAMS & method statements
  • SSIP accreditation
  • Employers' & public liability
  • EICR
  • LOLER
  • Gas Safe
  • F-Gas
  • & more
Beyond the systems

TYTEN reads the paperwork UK FM actually runs on.

  1. 01PPM assets matched to certificates by their SFG20 task code.
  2. 02Subcontractor RAMS, SSIP accreditations and insurance tracked to expiry.
  3. 03Statutory certificates read, checked and filed back against the work order.

Our own security controls are aligned to ISO 27001, with certification and a SOC 2 examination underway, detailed in the Trust Center.

No new interfaces

Everything flows through your existing mailboxes and CAFM. No new portals for your team or contractors.

System-agnostic

TYTEN adapts to your stack. Integration is client-driven, not the other way around.

Platform names are trademarks of their respective owners. TYTEN is independent and is not affiliated with, endorsed by, sponsored by, or certified by the listed platform providers unless expressly stated. Integrations depend on customer permissions, configuration, and available access methods.

Control and security

AI does the work. You make the calls.

Every workflow has its own switch.

  • Request intake

    AutomaticRuns and logs on its own

    Last decision 14:02, logged

  • Quoting

    AutomaticRuns and logs on its own

    Last decision 14:05, logged

  • Scheduling

    Exceptions onlyYou only see the unusual

    Last decision 13:58, logged

  • Compliance

    Exceptions onlyYou only see the unusual

    Last decision 14:11, logged

  • Accounts

    Exceptions onlyYou only see the unusual

    Last decision 13:47, logged

  • Reporting

    AutomaticRuns and logs on its own

    Last decision 14:09, logged
  • New workflows start in review mode, so your team approves every action first.
  • Anything safety-critical goes to a person, every time.
  • Every decision is logged with its reasoning.
  • Pause any workflow, any time.
  • UK GDPRCompliant
  • ISO 27001Audit underway
  • SOC 2Audit underway
  • Client dataKept separate
Visit the Trust Center

From the field.

View all insights
FAQ

Questions FM teams ask us.

Still have a question? Ask it in the 30 minutes.

Book a demo

We're changing CAFM. Should we wait?

No. TYTEN works with your current system and moves with you.

We already use an AI tool, or built our own. Why TYTEN?

Built only for FM, across the whole job, and it can work alongside what you have.

How accurate is it, and who checks?

Your team reviews until you trust it, and safety-critical jobs always go to a person.

How is TYTEN priced?

Per job, by area. Start with one area and add more.

Does TYTEN replace our CAFM?

No. It works inside it.

How long does it take to go live?

Four weeks for the first area.

Can we speak to a client?

Yes, after an intro call. We keep client names private.

Is our data safe?

Yes. Each client's data is kept separate. Details are in the Trust Center.

Ready to TYTEN up?

Book a demo

30 minutes. See what TYTEN can do for you.