For Facilities Management

Your FM back office.
Service Desk, Accounts, Compliance. Automated.

The AI workforce running your FM back office end-to-end.

20x faster.

"The reason we could grow work order volumes by 5x is because TYTEN freed up our back office, so the team could spend more time with clients."
Mike Robinson  ·  Penguin FM
37,899
Work orders served
£3.5M
Accounts payable processed
4,206
Job sheets chased
4 weeks
Typical go-live
Aggregate across UK FM clients, November 2025 to May 2026.

The more you grow, the more people you need to support it. And the more failpoints you introduce.

500+
hours of
shadowing
showed

FM runs on thin margins.

01

Headcount scales with volume

Back-office headcount grows in line with contract volume. There is no other way to absorb the work.

02

High pressure amplifies errors

High-volume, high-pressure environments burn people out. Staff leave months after being trained. The higher the workload, the more mistakes slip through.

03

The root cause is structural

95% of the work is manual, repetitive, and fully automatable. Yet still done by hand.

What changes when TYTEN
runs your back office.

Headcount stays flat

Volume doubles. Team size does not. Every module absorbs demand as your contract portfolio grows.

Cash flow moves faster

Invoices leave the same day jobs complete. No month-end batching. No deferred revenue sitting in a to-do list.

Mistakes flagged before they reach the client

Compliance gaps, missed PPMs, supplier-bill discrepancies all surfaced before they cost you. New contracts onboarded in 4 weeks, configured to your processes rather than the other way around.

22 back-office workflows.
Automated end to end.

Modular. Each module works independently or as part of the complete suite. Go live in 4 weeks.

The same platform. Configured to how you deliver.

Whether you coordinate a supply chain or run your own engineers, TYTEN adapts to your direction.

You coordinate the supply chain. TYTEN handles the paper trail.

00
Inbound call

AI Voice Agent answers

Answers the call, captures what is wrong, and turns it into a work order on the spot. Genuine emergencies are escalated at once, and anything needing a human is handed straight to your team.
01
Request received

Work order created

Every request becomes a structured work order in your CAFM, with the location, problem, urgency and contact captured for you.
02
Assignment

Subcontractor assigned

The best-matched, fully compliant supplier is assigned and booked automatically. Non-compliant suppliers never make the list.
03
Quoting

Quote processed and sales quote generated

The supplier quote becomes a priced, margin-applied client quote, ready for your approval before it goes out.
04
Scheduling

Visit scheduled

The visit is booked and confirmed, the client site is called to lock in the appointment, and the paperwork needed beforehand is in place. Anything missing is chased automatically.
05
Documentation

Report processed

The completed job sheet is checked and filed for you, outstanding paperwork is chased by call and email, and any remedial work is flagged automatically.
06
Finance

Accounts payable processed and client invoiced

Supplier invoice validated automatically. Payment is held until the matching job sheet is on file. Sales invoice raised, linked to the work order and supplier bill. Chased automatically if unpaid.

Your engineers do the work. TYTEN handles everything behind it.

00
Inbound call

AI Voice Agent answers

Answers the call, captures what is wrong, and turns it into a work order on the spot. Genuine emergencies are escalated at once, and anything needing a human is handed straight to your team.
01
Request received

Work order created

Every request becomes a structured work order in your CAFM, with the location, problem, urgency and contact captured for you.
02
Quoting

Quote issued

A client quote is built from your labour and parts costs, ready to send. Routine jobs run themselves, and it is followed up until the client approves.
03
Scheduling

Engineer scheduled

The right engineer is assigned with the workload balanced for you, and the client site is called to confirm the appointment.
04
Documentation

Report generated and dispatched

Each engineer report comes out polished and client-ready, and goes straight out. Outstanding reports are chased by call and email, and any remedial work becomes a client quote automatically.
05
Finance

Sales invoice issued

The invoice goes out the moment the report does, never at month-end, and is chased automatically until it is paid. You always see exactly what is owed and how overdue.

Annual gas safety inspection at The Mayfair Townhouse. Here's what happens without anyone lifting a finger.

01
30 days before due date

Booking request sent to contractor

The system emails the gas safety contractor requesting available dates. The hotel's Contractor Conditions document is attached automatically.
02
Contractor replies

AI reads the free-text email

The reply is understood automatically, dates and preferences and all. No special format needed, just a normal email.
03
Immediately

Hotel team asked to confirm

The Chief Engineer is emailed with the two options. The deputy is CC'd so either can respond, again in plain English.
04
Chief Engineer replies

Date confirmed by free-text reply

AI understands the selection. Calendar invite sent to everyone with Contractor Conditions and PTW form attached.
05
Documents chased

PTW, RAMS, and Insurance tracked

If documents are not returned as the visit approaches, the system keeps reminding until they arrive. Each one is checked automatically when it lands.
06
48 hours before

Contractor reminded

A final reminder with date, time, and site contact details is sent automatically.
07
After the visit

Report chased, received, and AI-analysed

The gas safety certificate is chased, then read and confirmed compliant automatically. If anything fails, remedial actions are created for you.
08
Complete

Schedule closed, next visit auto-set

The Chief Engineer confirms on the dashboard. Next year's gas safety inspection is automatically scheduled. Compliance status updated in real time across the portfolio.
Case Study

Penguin FM

250 subcontractors. Results from first 3 modules deployed.

01

Job Sheet Chasing

Monitors the mailbox, automatically chases subcontractors for missing or incomplete submissions.

02

Job Sheet Processing

Extracts key data, validates required fields, uploads completed records to the CAFM.

03

Remedials Detection

Scans job sheets for remedial findings and raises follow-up actions before they fall through.

+40%
Increase in available helpdesk capacity
5x
Increase in work order volume handled
100%
Of backlog cleared
"TYTEN handled the admin, so we could focus on growth."
Penguin FM  ·  Additional modules have since been deployed.

Sits inside your existing platforms.

No migration. No new interfaces for your team, contractors, or clients. Reads from your systems and writes back.

Accounting
Mailbox & Comms
Outlook Live
Gmail Live
WhatsApp Live
& more

No new interfaces

Everything flows through your existing mailboxes and CAFM. No new portals for your team or contractors.

System-agnostic

TYTEN adapts to your stack. Integration is client-driven, not the other way around.

See what TYTEN frees up.

Select the areas you want to automate and your volume.

Volume tier
Up to 500 work orders / month
Areas to automate
--
Hours saved per month
--
FTE equivalent freed
--
Annual cost saving

Want a tailored number?

30 minutes maps your real workflows against TYTEN. No slides.

Book a Demo

Based on observed FM back-office task times and average UK FM salaries. Actual savings vary by contract complexity and team structure.

The TYTEN Team

We aren't just another company trying to break into FM. We get it, and we love the FM industry, warts and all.

Vlad is a second-time founder in FM, having previously built an AI solution for HVAC automation. Tom brings a decade of experience in UK commercial real estate, while Serge has created award-winning AI and machine learning solutions for enterprise businesses.

"Most companies build for other industries, then try to shoehorn them into FM. Our products are for FM first, and FM only."

Vlad, 2026
The TYTEN Team

Protection starts at the core of our system.

We don't layer security on top, it is ingrained. From data encryption to access controls, every part of our infrastructure is designed with protection in mind.

Visit our Trust Center →
UK GDPR
UK GDPR
ISO 27001
AUDITING ISO 27001
SOC 2
AUDITING SOC 2

From the field.

Customer stories, system comparisons, and cost analyses from inside the FM industry.

View all →
Customer Story

When technology becomes human: Penguin FM and TYTEN.

An industry first. A service desk redesigned not to replace people, but to set them free.

8 min read·May 2026
Cost Model

Offshore the helpdesk, or hire an AI workforce?

South Africa, Malaysia, or AI. The slide-deck saving is roughly 50%. The actual three-year saving, after the line items procurement leaves off the spreadsheet, looks very different.

11 min read·May 2026
Comparison

"We'll just use Claude Code." What that actually costs.

Every FM IT director in 2026 has fielded the board email. The honest answer from a team that runs on Claude Code every day.

10 min read·May 2026

Common questions.

On the product
No. TYTEN sits on top of your existing CAFM. It reads from it and writes back to it. Your team keeps using the same system.
4 to 6 weeks for the first module. Each additional module is faster once the integration is established.
Yes. Every module is independent. Most clients start with two or three in parallel for combined impact.
TYTEN handles non-standard formats out of the box and keeps getting sharper as it learns your suppliers' patterns.
On integration
Infraspeak, Simpro, Invida, Fergus, Unifocus, Re-flow, Verisae, BigChange, MRI Evolution, OneAdvanced FSM (Oneserve), ServiceTitan, and Commusoft are live. QFM is on the roadmap. If yours is not listed, contact us - integration is client-driven.
No. Contractors continue emailing job sheets, invoices, and compliance documents as normal. TYTEN processes whatever arrives.
On data
No. Per-client data isolation is enforced at every layer. No cross-client data access is possible.
Yes. Every AI decision includes a full reasoning log - what was processed, what was extracted, and why any document was rejected or held.

Remove the bottleneck.

30-minute demo. First session maps your workflows against TYTEN.

Book a Demo