# Field notes from inside FM.

> Customer stories, system comparisons, build-versus-buy analyses and cost models from inside UK facilities management, written by the team running the FM back office.

Source: https://tyten.ai/insights  
Last updated: 2026-11-06

---

Insights

Customer stories, system comparisons, build-versus-buy analyses and cost models, written by the team running the back office for UK facilities management companies.

Industry analysis New

## Everyone announced AI in FM in 2026. Ours was already at work.

Adopters borrow the words. Imitators borrow ours. Tell them apart by the terms.

13 min read · July 2026 [Read the article : Everyone announced AI in FM in 2026. Ours was already at work.](https://tyten.ai/insights/fm-ai-terms-of-arrival)

The agentic era, 2026

Five tests

for anyone selling FM an AI workforce.

All articles

## Recent writing.

- [Customer story 8 min read · May 2026 When technology becomes human: a service desk redesigned to set people free. +40% helpdesk capacity, 90-day ramp](https://tyten.ai/insights/penguin-fm-ai-helpdesk-transformation)
- [Comparison 10 min read · May 2026 “We’ll just use Claude Code.” What that actually costs. What it solves, and the eight line items it does not.](https://tyten.ai/insights/building-fm-ai-with-claude-code)
- [Cost model 11 min read · May 2026 Offshore the helpdesk, or hire an AI workforce? The quote on your desk shows a 70% saving. The real three-year saving is closer to a third of that.](https://tyten.ai/insights/offshore-helpdesk-vs-ai-fm-cost-comparison)
- [Industry analysis 13 min read · May 2026 Are you an FM company, or a software company? What is missing from the board paper arguing the back office should be built in-house.](https://tyten.ai/insights/build-in-house-fm-back-office-software)

On the way

## What we are writing next.

- Coming next

  ### CAFM landscape: who’s actually shipping AI in 2026

  A side-by-side feature comparison across the CAFM field and an AI-native back-office stack.
- Coming next

  ### Why your AP team is your client-retention team

  How a five-day bill-processing delay becomes a renewal at risk, and what changes when the chain is automated.
- Coming next

  ### A field guide to integration economics in FM

  Why every CAFM integration is a 2 to 4 dev-month commitment, every year, and what that means for build versus buy.

## See it run on your stack.

30-minute demo. First session maps your workflows against TYTEN.

[Book a demo](https://cal.com/tyten/30min)