# TYTEN up your jobs. > The AI back office for facilities management. TYTEN runs request intake, quoting, scheduling, compliance, job close-out, accounting and reporting inside the CAFM you already use. Source: https://tyten.ai/ Last updated: 2026-11-07 --- The AI back office for facilities management Field Services From request to sales invoice, in the shortest time. [Go to Field Services](https://tyten.ai/sectors/field-services) Total FM Your helpdesk, tightened. Nothing slips through. [Go to Total FM](https://tyten.ai/sectors/total-fm) In-House FM TYTEN takes over FM admin, you have peace of mind. [Go to In-House FM](https://tyten.ai/sectors/in-house-fm) See it work ## Watch one job go from request to invoice. One real job, start to finish. Client details removed. 01 / 08 ### Request A request arrives by voice, email or WhatsApp. TYTEN reads it the way a helpdesk would. Any channel, one request Voice Voice agent answers “The lights are out on the whole third floor.” Email Third floor lights out, please attend today To the helpdesk inbox, 08:40 WhatsApp Lights out on the whole third floor, can someone come today? Read, understood and logged as one job 02 / 08 ### Logged The job is created in your CAFM. Nobody keys it. New job in your CAFM Job created **Customer** Property management client **Site** Residential block, floor 3 **Category** Electrical **Priority** High **Response** Quote within 8 hours **Source** Phone call 03 / 08 ### Quoted The quote is built from your rates, sent, and approved with a PO number. Quote drafted from your rates Sent for approval Approved with PO number Attend site, isolate and find the fault, 3 hrs **£204.00** Supply and fit 32A RCBO **£58.00** Replace damaged sockets, allowance for 2 **£37.00** Test and issue minor works certificate **£45.00** Total including VAT **£412.80** 04 / 08 ### Scheduled The best-matched engineer is ranked, booked and confirmed with the client. 10 eligible, ranked SKILLS · CAPACITY · ROUTING · SENIORITY Priya Desai Best match Employed electrician, L4 95% Northgate Electrical Services Approved subcontractor 92% Tom Ashworth Employed electrician, L3 90% Callum Reid Employed electrician, L4 88% Booked: Priya Desai, Friday 12:15 to 15:45 Visit confirmed with the client by email 05 / 08 ### Compliance RAMS, permits to work and certificates are drafted, checked and filed. Compliance for the visit RAMS drafted and sent to the client Permit to work issued Engineer certificates and insurance checked Completion certificate filed to the job Client replied: RAMS received, read and understood. 06 / 08 ### Completed The engineer closes the job from a phone with rough notes. TYTEN writes the full report. Complete job Job notes done, board tested, rcbo replaced further works: leak on cold feed, board chart needs redoing left site 15:45 Arrived 12:15 · Left 15:45 · Labour 3:00 Submit report Report sent to office Service report Written by TYTEN Floor 3 board, RCD tripping Job 10482 · Residential block, floor 3 · Electrical Found RCD tripping on the floor 3 board. Failed RCBO on the lighting circuit. Work carried out Replaced the failed RCBO. All circuits tested. Supply restored. Parts used RCBO, 1 off Time on site 12:15 to 15:45, labour 3:00 Further works flagged Leak on the cold feed. Board chart needs redoing. Both recorded for quoting. Client signed off 07 / 08 ### Invoiced The invoice is checked against the quote, and extra work is flagged. Invoice, checked against the quote Sent · due in 14 days Approved quote, including VAT **£412.80** Invoice, including VAT **£390.60** **£22.20 below the quote.** Only 1 of the 2 allowed sockets was needed. 2 further items flagged for quoting 08 / 08 ### Reporting Dashboards and reports update on their own as the job closes. Reporting, live Updated just now Internal dashboard Updated 15:46 Client report Updated 15:46 Supplier report Updated 15:46 Job 10482 added to all three reports What TYTEN does ## TYTEN Heroes serving you 24/7, from first call to final payment. Start with one area. Add the rest when you’re ready. - 01 ### Request intake Automated by TYTEN - Answers calls, emails and WhatsApp - Logs every request as a job - Keeps the client portal up to date - 02 ### Quoting Automated by TYTEN - Builds the quote from your rates - Sends it and processes the reply - Chases until it is approved - 03 ### Dynamic scheduling Automated by TYTEN - Ranks and books the right engineer - Picks the right subcontractor - Confirms every visit with the client - Plans your PPMs - 04 ### Compliance Automated by TYTEN - Drafts RAMS and permits to work - Checks supplier insurance and certificates - Chases anything about to expire - 05 ### Closing the job Automated by TYTEN - Chases job sheets - Reads, checks and files them - Spots remedial work to quote - Advises engineers on site - 06 ### Accounting Automated by TYTEN - Checks supplier bills against quotes - Raises and chases sales invoices - Reconciles what has been paid - 07 ### Procurement and bidding Automated by TYTEN - Manages tenders and bids - Runs procurement for you - 08 ### Reporting Automated by TYTEN - Builds your internal dashboards - Writes client reports - Writes supplier reports Results ## Measured on live FM work. ### Tighter jobs 97% of jobs raised the same day the request arrives ### Tighter helpdesk 5x increase of helpdesk throughput ### Tighter payments 48x faster from certificate to remedial job Live in production since Nov 2025 500k+ work orders processed 6,000+ suppliers coordinated ## In their words > We haven’t had to increase headcount by the numbers we would have needed to without TYTEN. Because of the efficiencies, the systems and the processes, it’s allowed us to take on the extra volume of work. *Mike Robinson Owner and Director at Penguin Facilities Management* Supported systems ## Plugs into the tools you already use. No new logins for your team, contractors or clients. ### CAFM & field service - [Infraspeak](https://infraspeak.com) Live - [Simpro](https://www.simprogroup.com/) Live - [Invida](https://www.invida.co.uk) Live - [Fergus](https://fergus.com) Live - [Unifocus](https://unifocus.com) Live - [Re-flow](https://www.re-flow.co.uk) Live - [Verisae](https://www.verisae.co.uk) Live - [BigChange](https://www.bigchange.com) Live - [MRI Evolution (Concept Evolution)](https://www.mrisoftware.com/uk/products/evolution/) Live - [OneAdvanced FSM](https://www.oneadvanced.com/products/dynamic-resource-scheduler/) Live - [ServiceTitan](https://www.servicetitan.com) Live - [Commusoft](https://www.commusoft.com) Live - [Vantify CAFM (eLogbooks)](https://vantify.com/the-vantify-ecosystem/vantify-cafm/) Live - [Tabs FM](https://www.tabsfm.com) Live - [Facilio](https://facilio.com/) New - [Planon](https://planonsoftware.com/uk/) New - QFM Future - & more ### Accounting - [Xero](https://xero.com) Live - [Sage](https://www.sage.com/en-gb/) Live - [QuickBooks](https://quickbooks.intuit.com) Live - [Odoo](https://www.odoo.com) Live - [Microsoft Dynamics 365](https://www.microsoft.com/en-gb/dynamics-365/products/finance) Live - [SAP ERP](https://www.sap.com/uk/products/erp.html) New - & more ### Procurement & P2P - Access Procure Wizard Future - & more ### Mailbox & comms - Outlook Live - Gmail Live - WhatsApp Live - & more ### Compliance & standards - SFG20 task codes - RAMS & method statements - SSIP accreditation - Employers' & public liability - EICR - LOLER - Gas Safe - F-Gas - & more Beyond the systems ### TYTEN reads the paperwork UK FM actually runs on. 1. 01 **PPM assets matched to certificates** by their SFG20 task code. 2. 02 **Subcontractor RAMS, SSIP accreditations and insurance** tracked to expiry. 3. 03 **Statutory certificates** read, checked and filed back against the work order. Our own security controls are aligned to ISO 27001, with certification and a SOC 2 examination underway, detailed in the [Trust Center](https://tyten.ai/trust). ### No new interfaces Everything flows through your existing mailboxes and CAFM. No new portals for your team or contractors. ### System-agnostic TYTEN adapts to your stack. Integration is client-driven, not the other way around. Platform names are trademarks of their respective owners. TYTEN is independent and is not affiliated with, endorsed by, sponsored by, or certified by the listed platform providers unless expressly stated. Integrations depend on customer permissions, configuration, and available access methods. Control and security ## AI does the work. You make the calls. Every workflow has its own switch. - ### Request intake Automatic Runs and logs on its own Last decision 14:02, logged - ### Quoting Automatic Runs and logs on its own Last decision 14:05, logged - ### Scheduling Exceptions only You only see the unusual Last decision 13:58, logged - ### Compliance Exceptions only You only see the unusual Last decision 14:11, logged - ### Accounts Exceptions only You only see the unusual Last decision 13:47, logged - ### Reporting Automatic Runs and logs on its own Last decision 14:09, logged - New workflows start in review mode, so your team approves every action first. - Anything safety-critical goes to a person, every time. - Every decision is logged with its reasoning. - Pause any workflow, any time. - **UK GDPR** Compliant - **ISO 27001** Audit underway - **SOC 2** Audit underway - **Client data** Kept separate [Visit the Trust Center](https://tyten.ai/trust) ## From the field. [View all insights](https://tyten.ai/insights) - [Customer story A service desk redesigned to set people free 8 min read](https://tyten.ai/insights/penguin-fm-ai-helpdesk-transformation) - [Cost model Offshore the helpdesk, or hire an AI workforce? 11 min read](https://tyten.ai/insights/offshore-helpdesk-vs-ai-fm-cost-comparison) - [Industry analysis Everyone announced AI. Ours was already at work. 13 min read](https://tyten.ai/insights/fm-ai-terms-of-arrival) FAQ ## Questions FM teams ask us. Still have a question? Ask it in the 30 minutes. [Book a demo](https://cal.com/tyten/30min) ### We're changing CAFM. Should we wait? No. TYTEN works with your current system and moves with you. ### We already use an AI tool, or built our own. Why TYTEN? Built only for FM, across the whole job, and it can work alongside what you have. ### How accurate is it, and who checks? Your team reviews until you trust it, and safety-critical jobs always go to a person. ### How is TYTEN priced? Per job, by area. Start with one area and add more. ### Does TYTEN replace our CAFM? No. It works inside it. ### How long does it take to go live? Four weeks for the first area. ### Can we speak to a client? Yes, after an intro call. We keep client names private. ### Is our data safe? Yes. Each client's data is kept separate. Details are in the [Trust Center](https://tyten.ai/trust). ## Ready to TYTEN up? [Book a demo](https://cal.com/tyten/30min) 30 minutes. See what TYTEN can do for you.