Live at a luxury 5-star hotel in Mayfair, London

Autonomous Hotel PPM

The system doesn't just set reminders. It emails contractors, reads their replies, books visits, chases reports, and monitors compliance across your entire portfolio. Fully autonomous, end to end.

Book a Demo

How the Autonomous System Works

The system runs 24/7 in the background. It doesn't set reminders for your team. It does the work itself. Contractors and hotel staff just write emails in plain English.

📅

Auto-Schedule

Service due date approaching? A schedule is created automatically.

Book Contractor

The system emails the contractor, attaches documents, and follows up. All on its own.

🤖

AI Reads Replies

Free-text emails parsed. Dates, costs, and documents extracted instantly.

Confirm & Visit

Hotel confirms date. Calendar invites sent. Contractor reminded before visit.

📊

Report & Comply

The system chases the report, reads it, checks compliance, and flags remedial work.

1

Understands Natural Language

Contractors reply however they like. No forms, no templates, no special keywords. The AI accurately extracts dates even from vague, informal, or multi-option messages like "probably Tuesday or Thursday next week."

No Training Required
2

Smart Escalation

If the hotel team doesn't respond, the system escalates up the chain. If it detects an out-of-office reply, it escalates immediately to the next person. No waiting for timeouts.

OOO Auto-Detection
3

Document Intelligence

Every attachment is classified automatically: service reports, RAMS, insurance certificates, PTW forms. AI extracts expiry dates, engineer names, certifications, and flags compliance gaps.

AI Classification
4

Context-Aware Follow-Ups

When proposed dates expire unconfirmed, the system sends a follow-up referencing the previous proposal. Escalation level is preserved, so the second round goes straight to senior management.

Conversation Memory

AI That Reads Real Emails

No special formats. No structured forms. Contractors write emails the way they always have, and the AI understands perfectly.

A Real-World Example

Annual gas safety inspection at The Mayfair Townhouse. Here's what happens without anyone lifting a finger.

30 DAYS BEFORE DUE DATE
Booking request sent to contractor
The system emails the gas safety contractor requesting available dates. The hotel's Contractor Conditions document is attached automatically.
CONTRACTOR REPLIES
AI reads the free-text email
AI extracts both proposed dates and the morning preference. No special format needed, just a normal email.
IMMEDIATELY
Hotel team asked to confirm
The Chief Engineer is emailed with the two options. The deputy is CC'd so either can respond, again in plain English.
CHIEF ENGINEER REPLIES
Date confirmed by free-text reply
AI understands the selection. Calendar invite sent to everyone with Contractor Conditions and PTW form attached.
DOCUMENTS CHASED
PTW, RAMS, and Insurance tracked
If documents aren't returned as the visit approaches, the system sends reminders at configurable intervals. Each document is AI-analysed when received.
48 HOURS BEFORE
Contractor reminded
A final reminder with date, time, and site contact details is sent automatically.
AFTER THE VISIT
Report chased, received, and AI-analysed
The gas safety certificate is chased, then read by AI. Engineer name, certificate number, expiry date extracted. Compliance confirmed. If issues were found, remedial actions are created automatically.
COMPLETE
Schedule closed, next visit auto-set
The Chief Engineer confirms on the dashboard. Next year's gas safety inspection is automatically scheduled. Compliance status updated in real time across the portfolio.

Everything Included

📅

Auto-Scheduling

Schedules are created automatically when services approach their due date. No manual data entry needed. The system knows what's due and when.

Email Personalisation

Every email uses first-name greetings. Key stakeholders are always CC'd. Each hotel has its own email identity, not a generic system address.

📈

Live Dashboard

Real-time view across all sites showing upcoming services, overdue items, compliance gaps, supplier performance, and system health.

📄

AI Report Analysis

Every service report is read by AI. Compliance is assessed. Remedial work is flagged and tracked through to completion.

💰

Contract Pricing

Upload contract spreadsheets. See a colour-coded margin matrix across all sites. Edit prices inline with instant recalculation.

📋

Monthly Audit Reports

Comprehensive reports auto-generated on the 1st of every month: overdue services, missing reports, open remedials, all in one Excel.

🔒

Document Tracking

PTW forms, RAMS, and insurance certificates are tracked with AI extraction. Expiry dates monitored. Gaps flagged automatically.

👥

Escalation Chains

Three-level escalation per hotel. Out-of-office detection with instant re-routing. Context-aware re-requests when dates expire.

Per-Site Configuration

Every hotel keeps its own timing, contacts, document requirements, and email identity. Defaults cascade from client to site level.

Zero
Manual Chasing
Booking requests, follow-ups, report chasing, escalations. The system does it all
100%
Reports AI-Analysed
Every service report read for compliance and remedial detection
24/7
Always Running
System monitors, chases, and escalates around the clock

Ready for Autonomous PPM?

See how TYTEN AI can take over contractor correspondence, compliance tracking, and reporting across your entire portfolio, so your team doesn't have to.

Book a Demo